DELETE ACCOUNT

Delete your account

Use this form to request permanent deletion of your Palestrico account and the account data we hold. Enter the email address linked to the account; we will confirm by email when the deletion is complete.

FASTER IN THE APP

Delete account inside the app sends the request, blocks further sign-in and immediately wipes Palestrico data from that phone. Use this form if you can no longer access the app or device.

What deletion covers

Account data we hold - your authentication account, email, name, avatar, Pro entitlement and other server-side profile data linked to the account. Device-only preferences are not stored by us.

Training data on your phone - plans, sessions, exercise history, personal records and notes are wiped when you request deletion inside the app. A request through this website cannot erase data from a device you still hold.

Measurements and progress photos - these are also stored only on your device. They are wiped by the in-app deletion flow and are not held by us in the cloud.

What happens next

When requested in the app - the request is sent first, your account is blocked from signing in, and the local Palestrico data on that phone is wiped immediately.

When requested through this form - we verify and process the request within 30 days, normally within a few working days. We confirm completion by email.

Server backups - deleted account data is removed from live systems promptly and ages out of encrypted backups within 30 days. Your device-only workout data was never included in those backups.

What is not deleted automatically

Required transaction records - we may retain limited payment dates and amounts for as long as tax or accounting law requires, typically 10 years in Italy. Buy Me a Coffee separately retains data under its own policy. None of these records contains your training data.

Data on a device you still hold - a website request cannot remotely wipe the app's local database or photos. Delete them from inside the app, clear the app's data or uninstall the app.

Before you delete

Export first if you need a copy. In-app deletion permanently wipes the Palestrico data on that phone. There is no undo, and support cannot restore device-only workout data.

Cancel your membership separately. Deleting your Palestrico account does not cancel your Buy Me a Coffee membership. Cancel it from My Account, Payments, Membership in Buy Me a Coffee before the next renewal date, or recurring charges may continue.

Something else on your mind? The support page reaches the same inbox and nothing gets deleted.